Telephone: 01592 772934Call our sales team: 01592 772934
Telephone: 01592 772934Call our sales team: 01592 772934
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Terms & Conditions




Unless otherwise agreed in writing between ‘Us’ the Company and ‘You’ the customer, the following terms and conditions shall apply to all future sales of goods between the Company to it’s Customer. The Company we refer to hereafter is ‘Aceworkgear’ Ltd.

We shall at all times do our best to provide you with as much Information as possible to make sure you are able to make as informed a decision as possible when purchasing any products from our store. However, if you wish to return a product for any reason, we shall allow you to do so within 14 days.

Any such returns must meet the following conditions.

  • Must not have been worn or used
  • Must be in a re-saleable condition
  • Be complete in original packaging with tags.
  • Does not include any personalised Items


Prior to returning any goods you are required to contact us and shall be provided a returns number or returns form. You shall be required to arrange and pay any carriage on returning these goods. 

We shall endeavour to re-fund or replace your goods within 7 days. However, the Company for operational reasons out with it’s control may not always meet this time scale and may require additional time. In these situations a member of staff shall keep you informed with your order progress and we the Company would ask for your patience in these certain few occasions.

Faulty Goods

Any goods found to have any manufacturing defects on receipt should be reported to us within 7 days. Goods which develop a fault through reasonable use within a 4 week period will be exchanged free of charge subject to Inspection from Aceworkgear. Should we, after inspection be satisfied as to the alleged defects we shall either replace the goods or arrange a refund. However, any goods suspected of any misuse or neglect shall be returned to the manufacturer to allow for further Inspection.  Any goods found to be damaged through neglect or any improper use shall then forfeit any repayment or exchange.

NOTE: In the event that your product develops a fault within the warranty period and Aceworkgear handles your warranty procedure on your behalf, a handling charge will apply and be payable by the customer.

Damaged Goods

Any goods found to be damaged during transit should be signed for as ‘DAMAGED’. Any goods that have been signed for as damaged must also be reported to ‘Aceworkgear’ and the carrier within 5 days. This notification must be confirmed in writing within 5 days from dispatch. This also includes any missing or lost goods.

The Company accepts no liability thereafter for any goods damaged in transit unless notified to the Company and to the carrier by way of written notice within the above mentioned 5 days from dispatch.



 Subject to the provision from the Customer to the Company of satisfactory references, payment shall be made within 30 days of Invoice. In the event of any late payments of accounts to the Company, the Customer will be liable to pay interest and a penalty payment to the Company. Furthermore, the Customer shall be responsible to pay any charges incurred by us in relation to any legal fees or bank charges in relation to recovering any monies owed to us the Company by you the Customer. These said charges shall fall due 30 days from the date of when the payment fell due. Please be aware that any regular or repeated default on payments shall result in a permanent suspension of your credit account.



Where contracts provide for a single delivery, goods shall be delivered and accepted as soon as ready unless specifically agreed otherwise with the Seller. Where the contract provides for deferred deliveries, each delivery shall be accepted as specified in the contract (or soon thereafter as ready) in the event of failure to accept delivery the balance remaining may at the option of the Seller then be invoiced and storage costs charged to the Buyers account. Whilst every effort will be made by the Seller to effect delivery in accordance with any pre-arranged dates, no guarantees can be given or taken as implied and the Seller can accept no liability for any loss or damage caused by a delay.


Title and risk

 All goods sold hereunder shall remain the absolute property of the Seller until payments of all amounts have been made. The Buyer acknowledges that until such time as payment has been made the goods it is in the possession of are goods they act solely as bailee for the Seller and shall store the goods separately in such a fashion as to be readily identifiable by the Seller. Where identification is not possible the Seller shall be entitled to recover goods to the value of the outstanding account. Where the goods are delivered to an address specified by the Buyer the Seller shall be entitled to at any time up to resale to enter these premises with the sole purpose of repossession of all goods to which it has title hereunder. Should the Buyer sell the goods in such a manner as to pass to a third party, the Buyer shall hold the proceeds on trust for the Seller.


Third Party Liability

The Seller shall be under no liability in respect of any damage or loss to Third Parties caused directly or indirectly by the goods in any way whatsoever and the Buyer shall at all times indemnify the Seller against any loss or damage.




The buyer shall not assign or transfer any contract to which these conditions apply for the benefit thereof of any other persons whatsoever without the Sellers written consent.


Termination of Contract

If the Buyer shall fail to make due payment to the Seller on whatever account then until all such monies have been paid the Seller shall be entitled to withhold delivery or refuse collection of the goods or any part thereof. The Seller may at his discretion effectively cancel all remaining orders due to the Buyers failure to make payments.